Primex Customer Service & Contact
Primex support is available 24 hours a day, five days a week, by live chat and email, covering account opening, deposits/withdrawals and platform questions.
Open Primex Account →Primex support is available 24 hours a day, five days a week, by live chat and email, covering account opening, deposits and withdrawals, and platform questions.
Ways to contact Primex — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Fast account and platform questions | 24/5 |
| Detailed or documentation-heavy requests | 24/5, reply within 1 business day |
Check the current contact options in your Primex client area — channels can change.
Primex deposit & withdrawal methods and times
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| Visa / Mastercard | Instant | Often within ~1 hour |
| Skrill | Instant | Often within ~1 hour |
| Neteller | Instant | Often within ~1 hour |
| Bank wire transfer | 1–3 business days | Up to ~7 business days |
Primex charges no deposit or withdrawal fee, though payment providers may apply their own. Withdrawals up to your deposited amount return via the original method; profit above that is paid by bank transfer. Times are indicative and can vary.
Frequently asked questions
How can I contact Primex support?
Via live chat or email, both available 24/5.
What can Primex support help with?
Account opening, verification, deposits and withdrawals, and platform or trading-terminal questions.